Question 1

About this Privacy Policy

Accepted Answer

In this Privacy Policy, “Website” refers to www.dbjonespharmacy.co.uk, “we”, “us”, “our” refers to DB Jones Pharmacy, and “you”, “your” refers to anyone using this Website.
This Privacy Policy explains how DB Jones Pharmacy collects, uses, stores, and protects your personal data when you visit our website, use our online prescription services, shop with us, or access any other services we provide.

The purpose of this policy is to explain:
·        what personal data we collect
·        how and why we use it
·        how we keep it secure
·        who we may share it with
·        your rights and how you can exercise them

If you have any questions about this policy, please contact us using the details provided on our website.
We may update this Privacy Policy from time to time, so please review it whenever you visit our website.

Question 2

Who We Are

Accepted Answer

D. B. Jones Chemist is the trading name of R B Retail Trading Ltd, a UK-registered company regulated by the General Pharmaceutical Council (GPhC) under registration number 1032435

Our registered address is 10 The Parade, Carpenders Park, Watford, WD19 5BL.

Following changes to European Data Protection Law in May 2018, we updated this policy to clearly explain how we use your data and what rights you have. The way we handle your personal data has not changed, and we continue to treat it with the highest level of care and security.

For more information about data protection rights, please visit the Information Commissioner’s Office (ICO) website.

Question 3

Our Commitment to You

Accepted Answer

We are committed to protecting your privacy and using your personal information responsibly.
·        We keep your personal data safe and secure
·        We never sell your data to third parties
·        We are transparent about how and why we use your information
·        We respect your choices and rights at all times

This policy has been written in clear, straightforward language. If anything is unclear, please contact us.

Question 4

Who Controls Your Information?

Accepted Answer

You do. Your personal data belongs to you, and we only use it in ways you have agreed to or where we are legally required to do so. We will only send you marketing communications if you have given us permission.

Question 5

Information We Collect

Accepted Answer

Information You Provide
We collect personal information when you:
·        shop with us online or in-store
·        use our pharmacy or healthcare services
·        register for an account or online services
This may include:
·        name, address, email, and phone number
·        prescription and medication information
·        order history and service usage
Information Collected Automatically
When you visit our website, we may collect:
·        browsing activity and page visits
·        device and browser information
·        interaction with adverts and content

Question 6

Cookies

Accepted Answer

Cookies help our website function properly and improve your experience. They allow us to:
·        enable essential website features
·        monitor site performance
·        remember your preferences
·        personalise content and offers
·        deliver relevant advertising

The information collected through cookies is anonymous and does not personally identify you.

You can manage or disable cookies through your browser settings, but doing so may limit website functionality.

Question 7

Information from Other Sources

Accepted Answer

We may occasionally receive information from:
·        publicly available sources (such as the electoral register)
·        reputable data providers (e.g. Experian)
·        NHS bodies, GP surgeries, or healthcare professionals
·        pharmacies acquired by Shivam Pharmacy Ltd

This information is used only to keep records accurate, provide services safely, and meet legal requirements.

Question 8

NHS and Healthcare Information

Accepted Answer

Summary Care Record (SCR)
With your consent, our pharmacists may access your NHS Summary Care Record when necessary to provide safe care. Access is strictly controlled, logged, and audited.

Prescriptions and Medical Information
Health information is used only to:
·        dispense prescriptions safely
·        provide NHS and private healthcare services
·        meet legal and regulatory obligations

We never use prescription data for marketing.

Question 9

Online Pharmacy and Prescription Services

Accepted Answer

When using online clinics or prescription services, we may ask health-related questions to ensure medicines are suitable. This information is stored securely and used only for processing your request.

You may opt out by closing your account, but this may limit access to certain services.

Question 10

How We Use Your Information

Accepted Answer

We use your personal data to:
·        provide products and services
·        manage accounts and prescriptions
·        process payments and deliveries
·        communicate about orders, appointments, and recalls
·        comply with legal, regulatory, and NHS requirements
·        prevent fraud and protect our business

Some processing is essential and cannot be opted out of.

Question 11

Legal Grounds for Processing

Accepted Answer

We process personal data based on:
·        Consent – where you have given permission
·        Contract – to provide services you request
·        Legal obligation – to comply with laws and regulations
·        Legitimate interests – to operate and improve our services responsibly

Question 12

Marketing Communications

Accepted Answer

We will only send marketing communications if you have opted in. You can change your preferences or unsubscribe at any time.

Marketing may be personalised unless you choose to opt out, in which case you will receive general offers only.

Question 13

Sharing Your Information

Accepted Answer

We may share your data with:
·        NHS bodies and healthcare providers
·        service providers acting on our behalf (e.g. couriers, IT providers)
·        regulators or law enforcement when legally required

All third parties must meet strict data protection and security standards.

Question 14

International Data Transfers

Accepted Answer

If data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place using approved contractual protections.

Question 15

How Long We Keep Your Data

Accepted Answer

We keep your personal information only for as long as necessary to:
·        provide services
·        meet legal and regulatory requirements
·        resolve disputes

Health-related information may be retained for longer where required by law.

Question 16

Payment Security

Accepted Answer

Our website uses encrypted connections certified by DigiCert. Card payments are handled securely by trusted payment providers and are never stored on our website.

Question 17

Your Rights

Accepted Answer

You have the right to:
·        access your personal data
·        correct inaccurate information
·        request deletion (where legally possible)
·        restrict or object to certain processing
·        withdraw consent at any time
·        request data portability

Requests will be handled within 30 days, subject to identity verification.

Question 18

CCTV

Accepted Answer

CCTV is used in-store for safety and crime prevention. Footage is retained for up to 30 days. Requests for access must be made in writing.

Question 19

Children’s Data

Accepted Answer

We process children’s data only for appointments and prescriptions. Children under 16 must be accompanied by an adult.

Question 20

Contact Us

Accepted Answer

DB JONES PHARMACY
10 The Parade, Carpenders Park, Watford,
WD19 5BL

Call Us: 
0208 428 1643

Email Us: 
dbjonespharmacy@gmail.com

Question 21

Complaints

Accepted Answer

If you have questions about this Privacy Policy or how we use your data, please contact us via our website or in person.

Question 22

Changes to This Policy

Accepted Answer

This Privacy Policy was last updated in March 2026. We may update it periodically and will notify you of significant changes where appropriate.